Program
and Account Management
Effective Program and Account Management are some of the most important components of a successful EFAP. PPC Canada strongly believes in utilizing a multi-level account team to deliver a complimentary mix of skills and service necessary to meet all of the needs of our customers. This team is lead by an experienced Account Executive, who will be responsible for the overall service delivery of the contract as well as timely communication of operational, contractual and other matters. Your PPC Canada Account Executive will work with the rest of the PPC Canada Team to ensure that your organization is supported in the following ways:
- Work in partnership with you to ensure the EFAP program will contribute to improving the success of your organization and its employees, families, and students.
- Ensure optimal gain and return on investment for the EFAP.
- Provide annual planning that supports review and evaluation of the Program and strategic planning for key areas of focus for the upcoming year.
- Report on and analyze utilization data, trends, issues presented, outcomes, and industry comparisons. Provide analysis of the data to identify trends and issues that may impact employee wellness and/or engagement.
- Collaborate with your EFAP representatives to enhance and modify the program as required.
- Focusing on ensuring the services are aligned to your strategic plan, our goal is to maximize the value of the EFAP.
- Provide management consultations for key personnel on a variety of issues.
- Coordinate Health and Wellness sessions and/or initiatives.
- Assess and coordinate Critical Incident Responses.
- Oversee quality and compliance of all service delivery within the EFAP. Your Account Team will be continually apprised of any issues that may arise, and will be timely and thorough in addressing them directly as well as communicating with the EFAP team. In addition, addressing any service delivery or customer service question or concern that may arise as part of the PPC Canada Quality Assurance Process.
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Critical Incident and Stress Debriefing
In the event of a critical incident, PPC Canada's specifically trained trauma counsellors are available to your staff and will attend the worksite or any other location deemed necessary. The effects of stress from traumatic incidents can seriously impair an employee's ability to perform on the job as well as impact negatively on their personal life. Responding immediately, by debriefing your employees involved in traumatic incidents, has been shown to have long term positive effects for their work and personal lives.
A Masters level counsellor is on call 24 hours per day, 365 days per year.
Organizational Development Services
PPC Canada will work with your organization to identify and address issues that may be affecting productivity, efficiency and morale. As your EFAP we can provide your organization with training, expertise and support for resolution of work unit issues such as:
- team building
- conflict resolution
- workplace facilitation
- communication
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Our organizational development services are specifically designed to meet the needs of each organization. We also offer scheduled workshops and seminars on a variety of subjects that are available to individuals from each of the organizations we serve.
Workplace Alcohol and Drug Training and Intervention
Employers continue to struggle with employees
who have substance abuse problems. PPC Canada
will provide your company with assessment,
training and pro-active strategies for dealing
with workplace attitudes which support substance
abuse. PPC Canada will provide comprehensive
services for your employees with drug and
alcohol dependencies.
LifeSpeak
PPC Canada has a strategic alliance with LifeSpeak Inc. that provides employees with a just-in-time learning tool integrated into their Employee Assistance Program.
LifeSpeak On Demand is an innovative online offering that provides employees with an opportunity to view high quality streaming video clips of leading experts speaking on a variety of health, wellness and family topics. This e-learning tool provides high calibre expertise and advice to all employees on a consistent basis, at times and locations that are convenient to them or as their specific needs arise, while also allowing employees to revisit content to “refresh” knowledge. Key features include:
- a 24/7 online offering of high-quality streaming videos
- a valuable human capital tool for an employer looking to foster a resilient workforce
- the perfect solution for companies with increasingly mobile, dispersed and tech-savvy workforces
- a tool that can be shared by employees with their family members
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The LifeSpeak On Demand library features over 200 high-definition video clips which have been filmed in both English and French. Each segment is led by a subject matter expert and runs for 6 - 10 minutes. Each video clip is accompanied by a printable tip sheet designed by each presenter.
For a sample of LifeSpeak On Demand, please click on the following to see a preview clip from Dr. Joti Samra’s A Primer on Sleep. It is the fourth of six clips in the volume: Effective Sleep Hygiene Principles.
Disability Management
Services
PPC Canada’s alliance with Organizational Solutions offers customers a wide range of services that will provide employers with innovative solutions to complex situations focusing on support for successful return-to-work initiatives. Recognizing that a return to wellness begins with the first submission of absence, Organizational Solutions provides early intervention and assistance, to minimize the human and financial impact of disability. Services include:
- Return to Work Coordination
- Sick Leave and Disability Management
- WSIB / CSST / WCB claim Management program
- Health and Safety Development and Training
- Audit/Insurance Claims Activity Analysis
- Physical Demands / Cognitive Demands Analysis
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For information on these services,
please call:
(604) 431-8200 or 1-800-663-9099
Email: info@ca.ppcworldwide.com |
